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GLAM-CONNECT PAIA MANUAL

Prepared in terms of the Promotion of Access to Information Act, 2000

Last updated: April 2026

This document is available in English.

1. Introduction

This manual is prepared in accordance with the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA). It outlines how personal and business information held by GLAM-Connect (operated by Infinite Pursuit) may be accessed.

2. Company Overview

GLAM-Connect is a digital platform that connects clients with independent beauty and service providers and facilitates bookings and payments.

3. Information Officer

The Information Officer is responsible for:

  • Ensuring compliance with PAIA and POPIA
  • Handling information requests
  • Managing data protection

You may lodge complaints with the Information Regulator South Africa.

4. Guide on How to Use PAIA

A guide on how to use PAIA is available from the Information Regulator.

5. Records Automatically Available

The following information may be accessed without a formal request:

  • Website content
  • Terms & Conditions
  • Privacy Policy
  • Booking & Refund Policy

6. Categories of Records Held

GLAM-Connect may hold the following records:

6.1 Client Information

  • Names
  • Contact details
  • Booking history

6.2 Provider Information

  • Business details
  • Service listings
  • Contact information

6.3 Payment Information

  • Transaction records
  • Tokenised payment references
  • Masked card details (e.g. last 4 digits)

GLAM-Connect does NOT store full card details. All payments are processed via PayFast.

6.4 Operational Records

  • Communications
  • Support queries
  • Platform usage data

6.5 Legal & Compliance Records

  • Contracts
  • Compliance documentation
  • Internal policies

7. Purpose of Processing Personal Information

Personal information is processed to:

  • Facilitate bookings and transactions
  • Provide customer support
  • Improve platform functionality
  • Prevent fraud
  • Comply with legal obligations

8. Data Sharing

Information may be shared with:

  • Service providers (to fulfil bookings)
  • Payment processors
  • Technology service providers

All third parties are required to implement appropriate safeguards.

9. Data Protection Measures

GLAM-Connect implements reasonable technical and organisational safeguards to protect personal information.

10. Requesting Access to Records

To request access:

  • Submit a written request to the Information Officer
  • Clearly describe the record required
  • Provide proof of identity

Requests will be processed in accordance with PAIA.

11. Grounds for Refusal

Access may be refused if:

  • It involves personal information of another party
  • It compromises security or confidentiality
  • It is legally restricted

12. Remedies Available

If a request is denied, you may:

  • Lodge an internal complaint
  • Contact the Information Regulator

13. Fees

Applicable fees may be charged in accordance with PAIA regulations.

14. Availability of Manual

This manual is available:

  • On the GLAM-Connect website
  • Upon request from the Information Officer

15. Updates

This manual may be updated from time to time.

This manual is available on the GLAM-Connect website and upon request from the Information Officer at glam.support@infinitepursuit.co.za