For glam.infinitepursuit.co.za
Last updated: September 2026
This document is available in English.
This document explains how bookings, cancellations, and refunds work on GLAM-Connect. By making a booking on this platform, you agree to the terms set out in this policy.
GLAM-Connect connects clients with independent beauty service providers. Please note:
A booking is only confirmed when both of the following conditions are met:
Without payment or an accepted payment arrangement, no booking is confirmed.
Inside the 48 hour window the provider’s published cancellation schedule, shown to you when you book and again before you confirm a cancellation, determines the fee, up to the full service price. Where a provider has not published a schedule, the platform’s standard schedule applies: 10 percent of the service price between 24 and 48 hours before the appointment, and 20 percent inside 24 hours.
Inside that same 48 hour window, the platform service fee and the card processing fee on your payment are not refunded, in addition to the cancellation fee above.
Cancellation fees are reasonable and reflect the time reserved by the provider and the likelihood of them securing another booking. These terms are in line with the Consumer Protection Act.
Clients who do not arrive for their appointment, are unavailable, or do not respond at the scheduled time will be marked as a No-Show. The provider’s no-show fee applies, and any amount paid above that fee is refunded.
The provider’s no-show fee, shown when you book, is a percentage of the service price.
If you arrive late, your session may be shortened to accommodate the provider's schedule. If the service cannot reasonably continue due to the late arrival, it will be treated as a No-Show.
If the service provider cancels a confirmed booking, the client will receive a full refund or may choose to reschedule at no additional cost.
A provider who cancels a confirmed booking, does not attend, or lets a paid booking request expire without acting on it is charged the card processing and service fees on that booking, deducted from their earnings.
If you have a complaint about a service, you must contact GLAM-Connect within 48 hours of the appointment. Please include a clear explanation and, where applicable, supporting photos.
Refunds in these cases are assessed on a case-by-case basis. Where a service was not delivered or materially differed from what was booked, you may be entitled to a full or partial refund under applicable law.
All refund requests must include supporting evidence. GLAM-Connect may review booking details, messages, and provider responses when assessing a request.
Approved refunds are processed via PayFast. Once initiated, you will receive a refund confirmation email. The time to reflect in your account depends on your payment method:
If you have not received your refund within the expected timeframe, please contact us first to confirm the refund was initiated, then reach out to PayFast support if needed.
Some platform or service fees may be non-refundable, even where a refund for the service itself is approved.
GLAM-Connect does not store full credit or debit card details. All payments are processed securely via PayFast, a PCI-DSS compliant payment provider. Card details are entered directly on the secure payment gateway and are not stored on GLAM-Connect systems.
GLAM-Connect may store limited payment-related information, such as:
This information is used solely for transaction processing and record-keeping purposes.
By proceeding with a transaction, you consent to the processing of your payment information by GLAM-Connect and its payment service providers for the purpose of completing the transaction.
GLAM-Connect uses third-party payment providers to process transactions. While we take reasonable steps to ensure secure integrations, we are not responsible for errors, downtime, or security breaches originating from third-party payment systems.
If you dispute a payment through your bank, GLAM-Connect will provide booking records and payment evidence to the bank as part of the dispute process. Fraudulent chargebacks may result in account suspension or a permanent ban from the platform. You remain responsible for any valid bookings made under your account.
By making a booking, you agree to:
Clients may not arrange payments with service providers outside of GLAM-Connect in order to avoid platform fees. Doing so removes your client protections and may result in account suspension.
Clients are responsible for providing a safe environment for the service provider and for disclosing any known allergies or sensitivities before the appointment.
GLAM-Connect is not responsible for the direct provision of services. Nothing in this policy excludes or limits liability where it would be unlawful to do so under South African law.
Clients may NOT:
Repeated no-shows, false claims, or refund abuse may result in warnings, account restrictions, suspension, or permanent removal from the platform.
GLAM-Connect reserves the right to take appropriate action to protect service providers and maintain the integrity of the platform.
Once a service has been completed and no complaint is raised within 48 hours, the booking is considered final and non-refundable.
This policy may be updated from time to time. Where material changes are made, we will communicate these to users where necessary.
Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable law, including the Consumer Protection Act.
Business Name: Infinite Pursuit
Platform: glam.infinitepursuit.co.za
Contact Email: glam.support@infinitepursuit.co.za
Physical Address: Lonehill, Sandton, South Africa, 2062
By making a booking on GLAM-Connect, you confirm that you have read, understood, and agree to this policy, including cancellation terms, refund conditions, and conduct rules.